Welcome to the Official GlobalComix Helpdesk

@ArtCrumbs thanks!

GUSTABOPOOOO

I was wondering how is it possible for comic views to go down? My comic book views were a lot higher per chapter and in the over all number was as high as 990k and then somehow they dropped to half of that number. I know view numbers don’t really matter but that’s up with that?

@NDmangaka

Hello there, unfortunately there was a cacheing error with page views, and they were not being counted correctly. A fix has been diployed, and it might have impacted page views as a result of fixing the bug.

Hello,
I just uploaded 653/658 pages as part of 3 comic series releases. Five pages will not upload for some unknown reason no matter what I try. Do you know why this may be happening and is there anything I can do about it?
Thanks for any help you can provide.
Ken

I want to make the pages one of the comics that I have listed here free, but for a limited time. Is this possible? Or once I list the comic pages as free must they stay free. Just wanting to know before I try to change anything. Thanks. Paul.

Thanks Kevin,
Can I still make all the pages for the comic free within my settings page?

@pkscomix You can set up defaults for the number of free pages at the series level, on the Paywall tab. That will automatically set the right number of pages to be free on each upload, so you don't have to change them individually.

Thanks Kevin, I appreciate it!

@HealingVivaciousEngineer email the team at contact@globalcomix.com to request your account be deleted.

Why was I charged yesterday for an annual membership for GlobalComix Gold when I wasn't supposed to be charged until 4 weeks later? I would like to cancel my subscription and be refunded.

@SamuelEdme Please email us at contact@globalcomix.com from the email associated with your GlobalComix account and we can look into the issue and assist you from there.

@HealingVivaciousEngineer That's strange, I'll share your request to the team internally. It is the weekend, so please give us until end of the business day on Monday to get back to you.

I’m curious what GlobalComix and Boom Studios deal is. I read three of their titles and they seemed to have the new issues coming out pretty quick but than nothing the last few months.

Hi, I by purchased yearly subscription by mistake (my intention was test trial for one month) and would like a refund for the remaining 11months. Appreciate your guidance in advance.

Hello! I can't get the app to work on my Samsung Galaxy Tab. I've tried signing out, clearing the cache and data, reinstalling. Nothing seems to work. Whenever I open the app it's just a picture of a pirate that says something the the affect of "where be the books?" but it seems like the app is functioning as normal on my phone, also a Galaxy device, so Im not sure what's going on. Any help is appreciated!

I’m having issues loading anything in the app.
“Yar… where be the books” is the only result I get when I try to search for comics. Don’t know what happened, it worked well the first day 🤷🏻‍♂️

I just uploaded my first chapter and I'm having some issues. The thumbnails show up under release settings, but when i try to view the chapter, half of the pages don't load. I'm using Google Chrome on a Windows PC.

@H-I-Richol Do you mean you don't want notifications from him posting comics anymore? Or?

@rareboisonage I see you uploaded PNGs for your pages, typically we'd advise Jpgs for page upload, or PDFs. Sometimes PNGs can get wonky with the server's upload system. I would try replacing one or two with a jpeg variant and see if you are still having issues.

Panel to panel viewing is not working for me. It was working before. I didn't adjust anything. Did you guys change something or am I doing something incorrectly?

Hi! So I am having a weird issue which concerns two scheduled comic issues:

The first issue is somehow considered the SECOND release and the second issue is considered the FIRST. I'm not sure how this happened, I uploaded them in order and they're scheduled correctly according to the calendar. Is this a glitch or did I mess up setting them up somehow?

Hi! I recently published a comic here on GlobalComix and decided to include the panel-to-panel reading mode as an optional feature. However, I’ve noticed that whenever I share the comic, it automatically opens in panel-to-panel mode by default.

This has been a bit for a problem, since it confuses readers new to the platform. Some reached out to me and I was able to tell them how to deactivate it - but for every reader who asks me how to read it the normal way, there are several who simply give up, because they don't like reading that way.

Is there a way to make the traditional reading mode the default one instead? Ideally, I’d like to keep the panel-to-panel mode available as an option.

Thanks in advance for any help!

I’m having trouble uploading one of my pages. It’s the same size and file as my previous four but for some reason it doesn’t show up once I put it to upload. Is there a reason why? 🤔