Welcome to the Official GlobalComix Helpdesk

@WalkingUnusualShaman Feel free to email the team at contact@globalcomix.com about this issue and we will assist as soon as we can.

Hi, I accidentally left “repeat monthly” on for a donation, and I don’t have the money to be donating 20$ monthly… how do I cancel it??

@CraftingQuietNurse865 If you click on the upper right avatar in the corner of the screen, a menu will appear. Click on "Account Settings" and then look under "Billing" and there should be an option called "Donations". On that page you should see the monthly donation of the user. On the right side of that row, will be a vertical set of three dots. Clicking that will give you the option to delete.

Let me know if you have any trouble figuring that out.

Hi, Love global comix thanks. I can't see a way to edit or delete my comments. If not please let this be a feature request.

@StabbingRoyalSaint711 Are you asking for web or app?

I mainly use the android app, but I could use the web if it came to that.

@StabbingRoyalSaint711 At the moment, you'll need to use the web to delete or edit comments. I'll note that suggestion down for the app. Thank you for that.

Ok, I'm happy now I've worked out how to edit comments using the web app. Thanks for your help.

Hey. I got charged for for 2 subscriptions! Please refund. Order ID's: Z8BIZ9S7-5FC and 0E3MXB5D-FDA.

Created my account today and tried to make a purchase (Tin Can Society #1) with my debit card, but the purchase failed.

Edit: Tried an actual credit card and had no issue, so is it just debit cards can't be used?

I got an e-mail message telling me I was paid thanks to my comic.

However, after setting my payment settings to my current PayPal account, it says that to claim my payment, I need at least thirty dollars to get the money made from my comic.

Do I need to have my comic make thirty dollars to get the payment sent to me via PayPal, or is it something else?

Very useful.

@CoachingFierceBaron965

Yes, the minimum amount before you can withdraw income is 30$

@HetFDEx In order to request a refund, you'll need to email us at contact@globalcomix.com with the email associated with your account.

Is there a way where I can add email ids of subscriber who can access my comics? I only want to give access to new chapters to small subset of users to whom I cannot send physical copies.

@QuissaComics No, you cannot access user emails.

I don't want to access user emails, I want to provide comic access only to certain email ids.

@QissaComics I see, I misunderstood your question. While you can't share your file with certain emails like you can with Google Docs or Google sheets; what you can do is, while the release is unpublished, copy the "private URL" of the release (which is found just above the schedule/publish button) and send that link to the emails that you want. That way, only those you send it to will have access.

However, please note that this only works while the release is NOT published. As soon as you publish the release, it becomes open to all people (depending on your monetization settings) and that private link will no longer work.

Is this more what you were looking for?

Is it not possible to edit the interactive panelling for already published chapters. I want to make some improvements.

@QissaComics If you open the release that you want to fix and then click the "edit button" on the page that you want to improve, you will be taken into the frame editor. From there you can edit frames, delete, or make new ones.

@ArtCrumbs edit button is missing after I have published the release, check screenshot - https://pasteboard.co/6JExenX1qyTj.png

@QissaComics Ah, there's the issue. You cannot add frames to a series that utilizes vertical scroll format as its default setting. If you want to have panel flow as an option for your readers, you will need to put it into "Print Layout" option for the "Layout" in the advanced settings for the series.

Hey, I've downloaded the Mac app but I can only open it and get to the first screen. When I click "Continue" nothing happens so I can't login or do anything.

@BenAJN Hello there and thanks for reaching out. We currently don't offer support for Mac OS. My suggestion would be to use the Web for now or to use the app that supports iOS.

Hi, if I already have an active gold sub and I get the black Friday deal, does it extend my sub another year? Thanks!