Welcome to the Official GlobalComix Helpdesk

@DrawingFlimsyMouse854 Yes, it does. : )

Thank you! Also, wow that was quick :)

Hi
I wanted to buy another yearly subscription for my account due to the black friday promo.
Unfortunately I managed to buy a gift card instead. As I tried to redeem the code the app said, that I am not eligible to redeem the gift code.
Is there any possibility to use this code for my account?

I bought an extra year of gold subscription as I was trying to use the Black Friday promotion there was no discount applied so can I have either the discount for the extra year or the extra year reimbursed?

Just to be redundantly clear one year subscription worked OK. It was an extra year that I bought by mistake

Hi!
I'm reaching out to get some guidance regarding issues I'm having uploading the pdf for our latest comic book Atrium Issue #5. I've uploaded the file several times and each time I am getting black spots on the pages, missing dialogue balloons and missing words in other balloons and boxes.

The PDF has the same specs as the one I've uploaded for Issue #4. That file works when uploaded to the Issue #5 portal but the problem only occurs with any version of the Issue 5 PDF.

Any help with this problem is greatly appreciated. Thanks!

Is right-clicking going to be implemented again so you open links to multiple comics and not have to go back to the main page and change your filters everytime, or have it so the filters that you want always be displayed, and will it be implemented in the future? If not, then can you have the option of changing to have the old website design back which allowed right-clicking? I can't seem to find anything in my settings currently, so if there is and I'm uninformed, sorry,

I can't log into or load comix on the app or web browser. Is there a reason as to why? If so and if I cannot use the service can I get a refund?

Hi, just a quick question: Is there a page or size limit for chapters that can be uploaded on this site?

Hello!
I'm reaching out for help regarding promo codes. My team and I are trying to understand how they work, but we keep running into an issue. When a new account tries to claim a code, the claim gets denied with a message saying, "You can't claim a bring-a-friend code on the same account as your purchase," followed by "Success."
In reality, there’s no success — the code doesn’t apply. This seems like a bug. Is there a known workaround or solution?

@Wingzer0dude A cmd/ctrl click will substitute for right-clicking. It should function the same way. Thank you for your feedback.

@MaskeddevQ We were down for a short period on the 25th due to cloudflare issues. You aren't having problems still are you?

@GreenWoody There is, but it would be incredibly hard to reach it! I've seen some pages in the 4k or 5k dimension range and larger! While we do allow larger pages, consider that the reader might not have a strong connection, or a device that loads items slower, so try to find a health balance between large and easy to load. I personally upload my manga at about 2500 x 3200ish and it displays great on all devices.

@zackalexwin Thank you for the report. I'll record this issue and have the team look into this once back in office.

If I wanted someone to give a review of my latest published book, here on Global, where would I need to go? Would I start a new thread somewhere or is there an existing thread somewhere to do this? Thanks.

I'm positive this has been answered many many times before, but spare an older comic enthusiast a little understanding. :D

A release does what exactly? Is a release essentially a page?
What should "comic strip" publishers do about "pages"? Do we select one image, name the page a "chapter", and publish each "chapter" separately? Do we simply do one chapter per page?

Thanks!

Hey guys. Some I’m having a problem with a link. I just finished a chapter and when I was trying to download the link I got a message about “the website has been blocked automatically composing an email. I tried putting the link into my Facebook but it keeps saying “Not Found” on the post. What is the issue?

@pkscomix I would recommend starting a thread, or you can check out our discord! Lots of creators and other comics-enjoyers in there too! You can find it here: discord.gg/9AZ9XfvvcG

@Scribes-Unlimited-Press

Hi there! I'm happy to answer those questions for you:

1. A release does what exactly? Is a release essentially a page?
- A release is like an "issue" or "chapter". Some folks will upload an entire chapter, an entire issue, or only a few pages at a time. It's a little different for everyone. Publishers are going to upload entire volumes/issues/chapters in one release. Independent creators often have a lot of variation, depending on how fast they can make their comics. Some will post a page a week, some will post one release a month, it varies a lot.

2. What should "comic strip" publishers do about "pages"? Do we select one image, name the page a "chapter", and publish each "chapter" separately? Do we simply do one chapter per page?
- My honest answer here is there's no solid answer. I've seen comic strip creators post one panel at a time as a wide vertical page doesn't work well on mobile. Because you cannot make a comic "web only" uploading each panel as it's own "page" works well for every type of reader. Another option is to set up "panel flow" which is very similar to how "guided view" worked on Comixology.

If you need help setting that up, here's a video on how to do that by Brian Shearer: https://youtu.be/J2XKL7QAEmE?si=0NjMRcdnYU-D0lpD

@Agentny003

I'm a little confused what you were trying to do. What link were you trying to download?

@ArtCrumbs when you publish your chapter it has a link you copy to share it to other platforms, but for some reason when I try it myself, it says not found. If you go to my page and on the bottom left I have link (supposedly) to my Facebook account. Click on it and you'll see what I mean.

@Agentny003

The link to your Facebook profile worked fine for me. Can you email us at contact@globalcomix.com with a screenshot of what you see so that we can investigate it? A screenshot would be very helpful for us to be able to troubleshoot it.

@ArtCrumbs. Just did.

Hi, what are the circular symbols that appear next to the comic releases? One is orange and has a white lightning bolt in the centre, and the other is grey and has a white lightning bolt split in half in the centre? At first I thought it indicated the comics included as part of the gold subscription, but from what I can see that doesn't seem to be the case. I literally cannot find any info anywhere about what they actually are

@drediz99 That lightning symbol means a release had the Panel Flow / immersive reader frames added to them.