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FreeOrCheapHorses posted May 2, 2024

I can’t open the app on ipad

Hi I’m having trouble opening the app on my ipad. It’s just the GlobalComix logo screen.

ArtCrumbs admin posted May 2, 2024

Thank you for the report. Can you let me know what model of IPad, which version of iOS, and which version of the app you have? It'll help us narrow down the issue.

FreeOrCheapHorses posted May 2, 2024

Thanks. I’m using a 5th generation iPad, iOS version 16.7.7. I believe I have the latest version of the app.

Christopher admin supporter posted May 3, 2024

@FreeOrCheapHorses Can you go to settings -> general -> iphone storage -> and delete all data for GlobalComix app including cache and the app and reinstall - let me know if it still happens.

Christopher admin supporter posted May 3, 2024

Also @FreeOrCheapHorses what version of the app are you on?

FreeOrCheapHorses posted May 3, 2024

Ok, I tried what you asked and the same thing is still happening.
The version of the app I have is 1.0.24

FreeOrCheapHorses posted May 3, 2024

Hi any new suggestions on what I can try? I used the app last weekend and it opened and everything seemed to work as it should

FreeOrCheapHorses posted May 3, 2024

Thank you for your help! All seems to be working now