contract image/svg+xml
mrichardson posted Apr 4, 2024

Comics taking a long time to load

Been trying to use the app on android Samsung 7e.  The comics take a very long time to load pages.  Tried changing wifi, but that does not improve it.

ArtCrumbs admin posted Apr 4, 2024

Thank you for your report. Can you let me know which version of the app you are using? Is it up-to-date?

mrichardson posted Apr 4, 2024

It is a 7 Fe and the app is up to date. Cleared the cache also. I will check on which version it is

cmc posted Apr 4, 2024

I've seen similar behavior off and on for a few weeks on the desktop as well.

mrichardson posted Apr 6, 2024

Version 1.0.2.0. Rook exodus took anywhere from 15 to 30 secs to load a page

Leopisa10 posted Apr 22, 2024

I have slow loadings too on my iPad and it so the latest versions of the app.

ArtCrumbs admin posted Apr 22, 2024

Thank you for letting us know this is still an issue. I'll be sure to share this with the team.

WakizashiGray posted May 2, 2024

Hello. I'm new to the site and am experiencing slow page uploads on both the desktop and the phone app. It was working fine a few hours earlier when I used it. I checked my internet speed and all looks OK.

Ryanisunique107 posted May 10, 2024

waited 6 hours dident load

Nen posted May 10, 2024

Hi @WakizashiGray and @Ryanisunique107, thank you so much for your reports. We apologise for these issues and are investigating possible solutions right now. We will hopefully have something soon and your reports will assist us in solving this.

jakanapes posted Jun 3, 2024

This has been my general experience ever since the major changes months ago. A number of pages will load quickly, then I'll get pages that have the spinning circle for 10-30s. Consistent on desktop, or on ipad with either the app or browser.

ArtCrumbs admin posted Jun 3, 2024

@jakanapes Thank you for letting us know. We will investigate this based on the information you gave us.

Leo posted Jun 25, 2024

Hi,
Maybe related to this, I get random HTTP 403 (Forbidden) on seemingly random page loads on desktop that solve themselves after several minutes. It already happened, although less frequently (and I didn't check the browser console at the time), on the older version of the reader.
Thanks.

ArtCrumbs admin posted Jun 25, 2024

Thank you for the update Leo, I'm sorry you are still experiencing problems. We'll look into it

HueBros posted Jul 24, 2024

I think this is still a issue. I checked the dimensions of my uploaded pages to be sure, but they meet the recommended "HQ suggested requirement". So I'm not sure what the issue is.

MaskeddevQ posted Mar 25, 2025

Having an issue with this currently

yomikestevens posted Jun 3, 2025

This is happening to me in the app, too. Latest version. My wifi is fine and working perfectly in every other app. My first day as a paying member, not the greatest first impression. 😔

ArtCrumbs admin posted Jun 3, 2025

@MaskeddevQ
@yomikestevens

Can you let me know if your apps are updated as well as which broswers you are experiencing the issues in?

0Mysticism0 posted Aug 29, 2025

I'm having trouble loading my pages, it's been hours please fix it.

0Mysticism0 posted Aug 29, 2025

Still having trouble and all i get is this:
"The processing queue is a bit backed up and release processing might take a bit!"