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thekidfromcalifornia posted Aug 20, 2024

Reading in web broswer

Hi Team 

when reading in the web browse  the page will stop loading volume at one point having to reload. when it does reload it jumps 40-50 pages forward.

I use the app on my iPad the most but I notice this while using my laptop  in the office.

thank you for you help.

ArtCrumbs admin posted Aug 20, 2024

Hello there and thank you for reporting this issue. Can you clarify for me that this is happening to both desktop and on your ipad?

thekidfromcalifornia posted Aug 21, 2024

this only happen on the desktop.

ArtCrumbs admin posted Aug 21, 2024

Can you let me know what you are reading? Is it only one book/series this happens to? Or is it anything longer than 40-50 pages?

samzzatw posted Oct 19, 2024

This is really the biggest problem I have with the service. For me it happens with every series I have read. It happened when I was reading Three Jokers and currently it is happening while I am reading the Power rangers/ tmnt crossover. I tried to replicate the problem to see if it is only happening with longer books or if it happens on single issues as well, but when quickly scrolling through books, I couldn't replicate the issue. So maybe a temporary fix would be to pre-load all the pages before reading the comic. It wouldn't be nearly as bad if the refreshing wouldn't throw you forwards like 20 pages or so.

samzzatw posted Oct 20, 2024

I left a comic open and went away, when I came back it didn't load the rest of the pages anymore even though I was only on the first page, so I think this bug has something to do with how long you are reading the comic. It seems that if you stay on one comic long enough it will stop loading the rest of the pages. The comic in question was Trojan #1 .

Lehol posted Nov 8, 2024

I have the issue with reading in web broswer.
For instance, on Transformers Volume 1. I read on my Ipad till page 76.
I close the comic and the app.
When I open on a web browser, it starts page 139.
I went back to pages 77-78 (on web browser) then I closed.
When I start again (on web browser), it still open page 139.

ArtCrumbs admin posted Nov 8, 2024

Thank you for letting us know about the issue. I'll take a look at it and share this with the team