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Martinpreet posted May 27, 2024

Unable to Pay Via VISA Debit Card

Hi,

I was trying to buy the PDF of a manga from here, but I keep getting a "payment failed" error. I have a VISA Debit Card, and have not run into payment issues with Amazon, Alibris, and other international online stores. Is there any way to get this resolved if its an issue with the website?

ArtCrumbs admin posted May 28, 2024

Hello there, have you tried adding it as a payment method to your account and then making the purchase?

Martinpreet posted May 28, 2024

Hello, I just tried that out; it still fails :(

Usually, I get a screen to type in an OTP whenever I make a purchase online on any site; that screen does not even appear when I try purchasing from here, it's always immediately "Purchase Failed - Payment Failed!"

I'm from India and have made purchases multiple times on domestic and international sites with this same card without any issues before.

ArtCrumbs admin posted May 28, 2024

Can you let me know what device, model, browser, and OS you are using?

ArtCrumbs admin posted May 28, 2024

Hi there, could you email us at contact@globalcomix.com from the email associated with your GlobalComix account with the above information?

Martinpreet posted May 29, 2024

Hello there, I have just sent an email with all the details you have asked for. Thank you for helping out, and sorry for the delay in my response. Please let me know if there's any more info you need.