contract image/svg+xml
Chico-D-Mar posted Oct 31, 2023

Can't upload

When I click on the "Themes" "Audience" etc drop down lists, it won't allow me to click on anything. The list just glitches out and then reopens.

ArtCrumbs admin posted Oct 31, 2023

Hey there, thank you for reporting! So sorry you are having a problem. Can you let me know what device, OS, and browser you are using so that we can narrow down the issue?

Chico-D-Mar posted Oct 31, 2023

Firefox, Windows 10

Chico-D-Mar posted Oct 31, 2023

Desktop

ArtCrumbs admin posted Oct 31, 2023

Thank you for the information! I've created a ticket for you, and passed this along to the team. Please let us know if the situation resolves or you have any additional problems while we investigate this.

Chico-D-Mar posted Oct 31, 2023

Thank you I will.

FightingQuaintPoodle posted Nov 1, 2023

Mam tak samo

ArtCrumbs admin posted Nov 1, 2023

@Chico-D-Mar
Could you try with Chrome? Could be a plugin or something wrong with the Firefox browser. Additionally, would you be ok with me creating a blank series for you to see if you could edit it after it's created?

I'd like to try those solutions first and see if either of those resolve the issue. Let me know if Chrome works for you and if not, if you'd be ok with me creating a blank series for you.

ArtCrumbs admin posted Nov 1, 2023

@FightingQuaintPoodle

So sorry you are having a problem as well. Can you let me know what device, OS, and browser you are using so that we can look into it?

Chico-D-Mar posted Nov 2, 2023

@ArtCrumbs I don't have Chrome and don't wanna reinstall it. But I did have it before and I recall that uploading did work on it.

ArtCrumbs admin posted Nov 2, 2023

@Chico-D-Mar Alright, so would you be willing to let me make a series for you? That way we can narrow down if the issue is in series creation or series editing. All of those things are changable after a series is made, so either situation could be part of the problem.

Chico-D-Mar posted Nov 3, 2023

@ArtCrumbs Go ahead I'm fine with that.

ArtCrumbs admin posted Nov 7, 2023

@Chico-D-Mar Hello there, I'm following up to let you know that there is a series created for you. Let me know if you are able to fully edit all of your metadata like title, description, theme, audience, etc. I picked random ones temporarily to be able to make the series for you. You can find it under your "Manage Series" tab in your creator admin page. Please let me know if you need any additional assistance.

Chico-D-Mar posted Nov 7, 2023

@ArtCrumbs I have same problems with the drop down menus they just flicker and don't update. Things like the title and stuff that doesn't involve drop down menus I can update fine.

Chico-D-Mar posted Nov 9, 2023

@ArtCrumbs I figured out what my problem is. One of my extensions called, "Absolute Enable Right Click & Copy" was for some reason causing the drop down menus to not work correctly.

I don't know why.

ArtCrumbs admin posted Nov 9, 2023

Ah! I'm so glad a solution was found! Thank you for letting us know. I'll add that to the ticket notes should we have a similar issue in the future. Let us know if you need any help for anything else.