contract image/svg+xml
dansanders55 posted Oct 22, 2023

Upload Status: Failed

I tried to upload a new page last night and it wouldn't go through. I left it overnight but no different. I've tried changing the PNG and JPEG. deleting and retrying numerous times. The new page is the same as all the other ones. I tried to upload an old page again, it worked, then I deleted the duplicate and the original page also deleted. I tried to upload the original again and it has also now failed.  All my extensions are turned off.  No problems uploading to Instagram. Please help.

ArtCrumbs admin posted Oct 23, 2023

So you are trying to create a new release? Can you let me know what Device, OS, and Browser you are using so that we can look into it? Also, is your browser fully up to date?

dansanders55 posted Oct 23, 2023

No, I'm adding pages to an existing release. I've been adding at least one page a week with the same work flow for about 8 weeks now and this is the first problem I've had. I'm on PC , Windows 10 and Chrome is up to date (Version 118.0.5993.89)
I just switched to Microsoft Edge and tried to upload again but it's the same results.

dansanders55 posted Oct 23, 2023

I was trying to see if there was a way to upload on my phone and I noticed that one of the pages had gone through. I just put the other one up through Chrome, as I have previously, and without changing anything it is working now.

ArtCrumbs admin posted Oct 24, 2023

Oh good, I'm glad things worked out for you! I'm sorry for the trouble you were experiencing. If you have any more trouble, please don't hesitate to reach out!