contract image/svg+xml
ScratchComics posted Jul 22, 2023

Not all pages uploading

Hello

I was finally able to upload our first book to the system after numerous technical glitches preventing me from doing so.

However, only 14 pages of the 36 page book appeared after waiting 3 hours for the upload to go through.

As you can imagine this is quite frustrating.

I would really like to get onto your platform, but it is so glitchy and full of strange bugs at every turn it's incredibly time consuming and difficult to use.

Ironically when adding a new paragraph to this very field the system tries to navigate away from the siteUpload buttons don't work for cover images so it's often not possible to upload cover imagesAs stated above only a few pages from a PDF actually uploadedWhen adding frames to pages for your reader, they don't work in the preview and it just switches to full page viewThere are other minor bugs throughout the user interface as well. To be honest I can put up with most of them, but these uploading issues have stumped me. Any help or advice would be greatly appreciated.

To pre empt some of your questions:

I have tried uploading Jpegs, PNGS and TIFFs for the covers
I have used the same PDF for uploading that I use on my own website, so I know it is not corrupted or missing any pages as lots of people have purchased it as a download
I have tried various devices including an Android mobile and a windows PC to perform the uploads. Each has there own set of bugs it seems but uploads fail on both.

I have used two different internet connections as well so it's not a connectivity issue

Hope you can help

kindest regards

Shane

SCRATCH COMICS
www.scratchcomics.co.uk
EIC & PUBLISHER

ArtCrumbs admin posted Jul 27, 2023

Hello there! Thanks for reporting the issue.

In general, upload processing is fairly quick. Whenever you see longer processing times, it just means that there's a large queue of processing tasks at that point in time. If there are delays, it's usually going to be minutes or hours as you experienced.

We noticed it did have an impact at the end of last week, so we expanded how many "task workers" were available to help process BOOM! and Archie faster. It's not usually an issue, but we ended up importing far more pages than we initially thought.

Please try again and if you are still having issues, please let us know.

ScratchComics posted Aug 7, 2023

Thanks

I'll try to upload more titles this week (been away last week on hols).

Hopefully it'll be working

Cheers

Shane

ArtCrumbs admin posted Aug 7, 2023

If you run into any other issues, don't hesitate to let us know or DM me directly, and we can look into it! Thank you for working with us.