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terryj posted Jan 12, 2023

HELP! I was issued a Promo Code by Guerriilla Comix for a comic tier I pldeged on Kickstarter

the code given was supposed to be so that I could redeem it for a download of Wolfhunt.
But when I try to get the book, it keeps asking me for a Credit Card, not a Promo Code.
Publisher says it should work, but it is not. Need HELP ASAP

cmc posted Jan 12, 2023

I...don't think promo codes work yet for PDF downloads. However, it should've unlocked the online version that you can read in any browser.

terryj posted Jan 12, 2023

then it wasn't smart of them to offer a promo code for a book i legally purchased then. thanks, i'll reach out to the publisher.

cmc posted Jan 12, 2023

No problem. If I'm wrong, hopefully an admin corrects me but I remember asking about this for my own works and was told it was coming but not yet available.

cmc posted Jan 12, 2023

Just for the record, here is where I asked about it last year.

https://globalcomix.com/forums/threads/384/promo-codes-to-give-away-free-pdf-downloads

terryj posted Jan 12, 2023

Well I reached out to the publisher and they say that I should be able to use the code. however if you are already a YEARLY GLOBAL COMIX member, the point of the code is actually worthless, as I can read the book due to my sub anyway for my $90 a year. I told them that if this was how they were going to distribute their books digitally, then either disclose that there is no need to buy the book from Kickstarter, as your GC Sub will already offer it to "read" , or just not offer anything to purchase digitally and just point them to GC after the KS is successfully funded. *sigh* First World Problems

cmc posted Jan 12, 2023

Yikes. Yeah, they need to be more transparent about exactly what you're getting.

The only positive that might come from owning a code is that you'd officially unlock the title forever instead of just having access while you're subscribed.

At least, that's how I understand how the subscriptions work against promo codes.

Christopher admin supporter posted Jan 12, 2023

@terryj I'm looking at what can be done to rectify this to make sure you get your PDF - stay tuned.

Christopher admin supporter posted Jan 13, 2023

@terryj I stayed up overnight building the feature needed to support this - we'll be reaching out over email to rectify and get things resolved.

cmc posted Jan 13, 2023

Dude, just saw it in the control panel. NICE. 👍