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@Doug-GC

Member since May 2026 • Singapore

About

Customer Support Team

113

completions

4.7K

pages read

14

library

7

following

@Doug-GC

replied to a discussion in

Bug Reporting

2 days ago

Re: subscription cancel
Hello, we saw that you purchased the Gold subscription through the Google Play Store. You can manage your subscription here: https://play.google.com/store/account/subscriptions

@Doug-GC

replied to a discussion in

Bug Reporting

1 week ago

Re: Incorrect Search Engine Thumbnail Image for Series Page
Unfortunately, yes, we will have to remove comics with AI-generated artwork from the platform.

We appreciate that you added the AI usage disclosure. However, the AI label does not make fully AI-generated artwork eligible under our policy.

@Doug-GC

replied to a discussion in

Help & Support

1 week ago

Re: How to login into app on android after account made on ipad through Apple ID
Hello, your Apple Private Relay email is: [email protected]
You can use the Forgot Password? option on the Sign In page to reset your password. Then, you should be able to log in on your Android phone.

@Doug-GC

replied to a discussion in

Bug Reporting

1 week ago

Re: Incorrect Search Engine Thumbnail Image for Series Page
Hello, we checked and the cover image is being displayed correctly on our end.

On another note, we noticed that your comic contains AI-generated artwork, which does not comply with our current AI Content Policy.

Please review our AI Content Policy for more information: https://globalcomix.com/ai-policy

@Doug-GC

replied to a discussion in

Help & Support

3 weeks ago

Re: My comics stuck behind a paywall
Hello, this happens when the Free Preview Model is set to Experimental. I changed the Paywall setting to "Custom first x", now everything should be always free to read.

@Doug-GC

replied to a discussion in

Bug Reporting

3 weeks ago

Re: Comics Giveaway Day 2026 form Dark Horse is set to free but can't be obtained
Hello, sorry for the delayed response. Could you try again and see if the issue persists? If yes, please send us an email to [email protected], including details such as the comic title, screenshots of the error. We'll be happy to investigate this further.

@Doug-GC

replied to a discussion in

Bug Reporting

3 weeks ago

Re: Cannot Change the Header/Banner on the Creator Page
Hello, we apologize for the inconvenience. The ability to change the header/banner on Creator Pages is temporarily unavailable. This function will be restored when the new Creator Publisher is released.

@Doug-GC

replied to a discussion in

Help & Support

3 weeks ago

Re: File wouldn't load
Hello, if you're still experiencing this issue, please send an email to [email protected], including your Creator's profile link. Our team will investigate and assist you further.

@Doug-GC

replied to a discussion in

Bug Reporting

1 month ago

Re: I can't seem to subscribe monthly
Hello, could you send us an email to [email protected], including screenshots of any error messages you see when trying to subscribe? We'll look into the issue and assist you further!

@Doug-GC

replied to a discussion in

Help & Support

1 month ago

Re: Desktop reader is loading wrong/missing pages, but mobile browser works
Hello, we've just responded to your email. Please kindly check your uploads again. If the issue persists, feel free to follow up with us in our email conversation. We'll be happy to investigate further.

@Doug-GC

started following

3 months ago

Doug-GC

Followers: 1

@Doug-GC

started following

3 months ago

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