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@Doug-GC

Member since May 2026 • Singapore

About

Customer Support Team

103

completions

4.4K

pages read

11

library

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@Doug-GC

replied to a discussion in

Help & Support

2 days ago

Re: My comics stuck behind a paywall
Hello, this happens when the Free Preview Model is set to Experimental. I changed the Paywall setting to "Custom first x", now everything should be always free to read.

@Doug-GC

replied to a discussion in

Bug Reporting

2 days ago

Re: Comics Giveaway Day 2026 form Dark Horse is set to free but can't be obtained
Hello, sorry for the delayed response. Could you try again and see if the issue persists? If yes, please send us an email to [email protected], including details such as the comic title, screenshots of the error. We'll be happy to investigate this further.

@Doug-GC

replied to a discussion in

Bug Reporting

2 days ago

Re: Cannot Change the Header/Banner on the Creator Page
Hello, we apologize for the inconvenience. The ability to change the header/banner on Creator Pages is temporarily unavailable. This function will be restored when the new Creator Publisher is released.

@Doug-GC

replied to a discussion in

Help & Support

6 days ago

Re: File wouldn't load
Hello, if you're still experiencing this issue, please send an email to [email protected], including your Creator's profile link. Our team will investigate and assist you further.

@Doug-GC

replied to a discussion in

Bug Reporting

1 week ago

Re: I can't seem to subscribe monthly
Hello, could you send us an email to [email protected], including screenshots of any error messages you see when trying to subscribe? We'll look into the issue and assist you further!

@Doug-GC

replied to a discussion in

Help & Support

2 weeks ago

Re: Desktop reader is loading wrong/missing pages, but mobile browser works
Hello, we've just responded to your email. Please kindly check your uploads again. If the issue persists, feel free to follow up with us in our email conversation. We'll be happy to investigate further.

@Doug-GC

replied to a discussion in

Help & Support

2 weeks ago

Re: Please Cancel Subscription-Refund
Hello, please contact us at [email protected]. We'll review your subscription purchase and see what we can do to help.

@Doug-GC

replied to a discussion in

Bug Reporting

2 weeks ago

Re: Gold paywalls on my FREE comic?
Hi there, this happens when we set the Free Preview Model to Automatic (Experimental). This could be a bug and I'll work with the team to investigate further.
In the meantime, I've made a tweak in the Paywall settings, and your comics should be free to read for everyone now.

@Doug-GC

replied to a discussion in

Help & Support

1 month ago

Re: Cancel subscription
Hello, I checked and saw that there is no active subscription in your account. The 7-day trial ended, and you have not been charged. To view and manage subscription, please go to: https://globalcomix.com/u/onehandsavage/admin/subscriptions

@Doug-GC

replied to a discussion in

Bug Reporting

1 month ago

Re: Why my Zip file won't load
Good news: Our team just updated the extract feature, so the system can now extract ZIPs containing PDF files. We've also extracted the ZIP of your release. Please take a look! :)

@Doug-GC

started following

2 months ago

Doug-GC

Followers: 1

@Doug-GC

started following

3 months ago

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