contract image/svg+xml
Doug-GC replied in Help & Support 1 day ago

re: Change comic URL

Hi Lucas, I updated the slug. You can access your comic using this link: https://globalcomix.com/c/attack-of-mutant-cyborgs?lang_id=en

Doug-GC replied in Help & Support 1 day ago

re: Change comic URL

Hi Lucas,

I'd be happy to help update the comic's URL slug.

Please note that the slug has a 24-character limit. Based on the new title, would "attack-of-mutant-cyborgs" work for you?

If you'd prefer a different slug, just let me know. The slug should be related to the current title of the comic and fit within the character limit.

Doug-GC replied in Help & Support 1 week ago

re: Mistakenly charged

Hello, I'm sorry to hear that you were billed unexpectedly. Apple can charge up to 24 hours prior to a trial expiring.

Since the order was placed in the GlobalComix app on iOS, Apple manages the billing. You can learn more about requesting refunds from the App Store here: https://support.apple.com/billing

Doug-GC replied in Help & Support 1 week ago

re: I didnt want to resubscribe

Hello, just sent you an email regarding your subscription!

Cheers,

Doug-GC replied in Bug Reporting 1 week ago

re: Uploading with an iPad

There was an issue with adding new series on May 29, but we got it fixed. Could you try again and let me know if it works now?

Doug-GC replied in Bug Reporting 1 week ago

re: 505 error when i try to upload

Hello, thanks for flagging this.

This should be fixed now. Please try again and let us know if you encounter any other issues!

Doug-GC replied in Bug Reporting 1 week ago

re: Can't Create a New Release

Creating new release is working normally now. 🙌

Let us know if you encounter any other issues!

Doug-GC replied in Bug Reporting 1 week ago

re: Can't Create a New Release

Hello, thank you for reporting this. Our team is investigating the issue right now. I'll share an update soon.

Doug-GC replied in Help & Support 1 week ago

re: viewer settings where is it

I’m able to open the Viewer settings when reading your comic on my iPhone.

Please let let us know which device(s) you are experiencing this issue on. If possible, share with us screenshots showing the problem. That would be very helpful for our team to investigate further.

Doug-GC replied in Help & Support 2 weeks ago

re: viewer settings where is it

Hello,
You can open the Viewer Settings directly inside the comic viewer.

Simply tap or click in the middle of the screen while reading, then select the Gear icon in the top-right corner of the interface to open the Settings menu.

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