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@Doug-GC

Member since May 2026 • Singapore

About

Customer Support Team

135

completions

5.5K

pages read

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@Doug-GC

replied to a discussion in

Help & Support

1 week ago

Re: Can’t cancel subscription because it’s on my old android
Hello,

Since the subscription was purchased via the Android app, you'll need to cancel it with your Google Play account. Please refer to this article for the instructions: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

@Doug-GC

replied to a discussion in

Bug Reporting

2 weeks ago

Re: How do I cancel my subscription
Hello there, you can manage your subscription through the Apple App Store. Follow the instructions in this article: https://support.apple.com/en-us/118428

@Doug-GC

replied to a discussion in

Bug Reporting

1 month ago

Re: Earth Dragons
Hi there, we've reprocessed the release, and the pages should be displayed normally now. Feel free to reach out to our team at [email protected] if you run into any other issues!

@Doug-GC

replied to a discussion in

Bug Reporting

1 month ago

Re: Trying to download the Humble Bundle Batman set
Hello, you should be able to download the bundle for offline reading in the GlobalComix mobile app.

If the issue persists, please reach out to our Support team at [email protected]. Our team will be happy to investigate further.

@Doug-GC

replied to a discussion in

Help & Support

1 month ago

Re: Global Comix is saying I've been blocked!?
@yngportalmaster: Hello, this could be a server-related issue. If you still encounter this, please send us an email to [email protected]. We'll be happy to investigate further.

@Doug-GC

replied to a discussion in

Bug Reporting

1 month ago

Re: subscription cancel
Hello, we saw that you purchased the Gold subscription through the Google Play Store. You can manage your subscription here: https://play.google.com/store/account/subscriptions

@Doug-GC

replied to a discussion in

Bug Reporting

1 month ago

Re: Incorrect Search Engine Thumbnail Image for Series Page
Unfortunately, yes, we will have to remove comics with AI-generated artwork from the platform.

We appreciate that you added the AI usage disclosure. However, the AI label does not make fully AI-generated artwork eligible under our policy.

@Doug-GC

replied to a discussion in

Help & Support

1 month ago

Re: How to login into app on android after account made on ipad through Apple ID
Hello, your Apple Private Relay email is: [email protected]
You can use the Forgot Password? option on the Sign In page to reset your password. Then, you should be able to log in on your Android phone.

@Doug-GC

replied to a discussion in

Bug Reporting

1 month ago

Re: Incorrect Search Engine Thumbnail Image for Series Page
Hello, we checked and the cover image is being displayed correctly on our end.

On another note, we noticed that your comic contains AI-generated artwork, which does not comply with our current AI Content Policy.

Please review our AI Content Policy for more information: https://globalcomix.com/ai-policy

@Doug-GC

replied to a discussion in

Help & Support

2 months ago

Re: My comics stuck behind a paywall
Hello, this happens when the Free Preview Model is set to Experimental. I changed the Paywall setting to "Custom first x", now everything should be always free to read.

@Doug-GC

started following

4 months ago

Doug-GC

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@Doug-GC

started following

5 months ago

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