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AdamEer posted Jul 25, 2024

INTERACTIVE FRAME DOESN'T SHOW

Hi, I need some help, please.

When people try to read my comic (whether signed in to globalcomix or not) , the last frame in the last release  won't show (the interactive mode is on).

When I sign in, it shows and I see no problem with it.

Also, it seems impossible for readers to jump directly to the second release, they have to go through the first release again.

Am I doing something wrong here?

Thanks in advance for assistance.

Nen posted Jul 26, 2024

Hi Adam, I've been looking into this. It works for me as well, could any of your readers having this issue contact us?

Also users can just jump to the second release, that's what I did both on desktop and in the app. Is it not showing up on your end?

AdamEer posted Jul 26, 2024

Hi, Nen, the thing is, when I'm signed in it works perfectly.

But when I sign out (to simulate the user who couldn't access it), I also can't see the second frame in my second release (which is basically just one double page, but split into two frames). I see the first frame, and when I press the button to go to the second, nothing happens.

This morning I simply deleted that second frame and left the page as just one frame, because I wanted the readers to be able to read the full page.

As for the jump to the second release: I click on it, but it just won't open. I have to go to the first release and only then after going through the first I can open the second (this is also only when I'm signed out).

But since You say you don't have any problems with it, I'm really at a loss here.

Thanks for reaching out and helping!

Nen posted Jul 26, 2024

I'll continue to look into this and bring it to the attention of our dev team. If you could email this issue over to contact[at]globalcomix.com, that would help quite a bit. Any screenshots would also help

AdamEer posted Jul 28, 2024

Hi, Nen, I deleted end re-uploaded the release and that seems to have solved the issue. Thank You again for taking the time to help me! Best regards!

Nen posted Jul 29, 2024

Glad that worked out